Customer Service

Giftbox

"The bracelet is gorgeous, I am delighted with it. It is very delicate, extremely  pretty and unusual...helpful and fast feedback, good aesthetic advice, nice packaging, really positive experience...." - Aisling, Munich, Germany 

"I am delighted with the ring - I cannot stop looking at it! I had no idea it would turn out to be so beautiful. It also fits perfectly. I will recommend you to my friends and family..." - Dhyana, Crystal Palace, UK

"I bought some cufflinks from you a couple of years ago so I knew they'd be good, but I  was thrilled when I saw how beautiful they are! I can't wait to see my husband's face when I give them to him. I know he'll love them too." - Isabelle, Kent England 

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  • Ordering
    In stock items marked ready to send are usually sent out next working day.

Made to order pieces take longer see my lead time page or email me if you have any special requirements.

If you want to order something special just send me a message with your ideas. See Custom Ordering Process page more information. 
I also have a range of smaller items in my Etsy shop. 

  • Confirmation
    An email will be sent when your order on its way with a tracking number whenever possible and an estimated time of arrival.

  • Delivery 
    UK Orders are sent out by 1st Class 'Signed For' (£3.50) or 'Special delivery' (£7.50) and usually arrive the following day (longer at weekends).

    Let me know when ordering if you have a preferred day for delivery.

    Free UK delivery for orders over £150.

    International Orders can be sent via Royal Mail by Standard Airmail for £4.50 ($6USD) or ‘International Signed For’ service £8.50 ($15USD).

  • Returns
    I want my customers to be happy with the work they buy. Please do get in touch if you're not completely satisfied, or ever need anything repairing or adjusting.
    I'm very pleased to say many of my customers return for more, buying for themselves, or presents for their friends and loved ones, but If you're not completely happy with the work you receive, a full refund will be given if returned undamaged within 30 days.  

  • Feedback
    I love to hear back from customers. Please let me know when your item has arrived and tell me what you think of it, if for any reason you're unhappy do let me know and I'll try to help.